bet92 Privacy Policy – How We Protect Your Data

This Privacy Policy sets out how bet92 ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players who register and use the bet92 platform at bet92.pro. It applies to all players, including those in Pakistan accessing the platform to bet on cricket, football, PSL and other sports, or to play live casino and slot games.

By registering an account on bet92 and using any feature of the platform — including making PKR deposits through JazzCash, Easypaisa or Raast, placing bets, claiming bonuses or contacting support — you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described here.

If you have questions about this policy that are not answered below, please contact our support team through live chat or by email at [email protected]. We will respond clearly and promptly.

bet92 collects personal information from Pakistan players in two main ways: information you provide directly when registering and using the platform, and information collected automatically as you use the site.

Information you provide directly:

• Registration details — full name, date of birth, email address, phone number and account password when you create your bet92 account.
• Identity verification documents — national ID card, passport or other government-issued identification submitted during the account verification process.
• Payment information — your JazzCash number, Easypaisa account, Raast ID, bank account details or card details used for PKR deposits and withdrawals. Full card numbers are not stored by bet92.
• Support communications — the content of messages you send to bet92 support via live chat or email, including any documents or screenshots you share.
• Responsible gaming preferences — deposit limits, session time reminders and self-exclusion settings you configure in your account dashboard.

Information collected automatically:

• Device and browser data — device type, operating system, browser version and screen resolution.
• IP address and approximate location — used for security monitoring and fraud prevention. bet92 does not collect precise GPS location.
• Usage data — pages visited on bet92, time spent on each section, games played, bets placed and features used. This helps us improve the platform experience.
• Session data — login timestamps, session duration and logout events, used for account security monitoring.

bet92 uses your personal information only for purposes that are directly connected to running your account and providing a safe, smooth platform experience. We do not use your data for purposes you would not reasonably expect. The specific uses are:

• Account management — creating, maintaining and securing your bet92 account, including login authentication and password recovery.
• Identity verification — confirming your age and identity before processing your first withdrawal and where required for account security.
• Payment processing — handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards.
• Customer support — responding to your queries, resolving account issues and processing responsible gaming requests such as self-exclusion or deposit limits.
• Fraud prevention and security — detecting and preventing fraudulent activity, multiple account registrations, money laundering and other prohibited conduct.
• Platform improvement — analysing usage patterns to improve the site layout, game selection and betting experience for Pakistan players.
• Promotional communications — sending you information about bet92 bonuses, cricket specials and PSL promotions, but only if you have opted in to receive marketing messages. You can opt out at any time from your account settings.

All financial transactions on bet92 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, certain payment details are necessarily shared with the relevant payment processor to complete the transaction.

The following applies to how bet92 handles payment data:

• bet92 does not store full debit or credit card numbers on its own servers. Card transactions are handled by PCI-DSS compliant payment processors.
• Your JazzCash or Easypaisa mobile wallet number is stored against your account solely for the purpose of processing withdrawals back to your verified payment method.
• Bank account details submitted for Raast or bank transfer withdrawals are stored in encrypted form and used only for withdrawal processing.
• Payment records are retained for five years after account closure for financial record-keeping and fraud investigation purposes.
• bet92 performs anti-money laundering (AML) checks as standard. Where a transaction pattern triggers a review, your payment data may be assessed by the bet92 compliance team. In serious cases, information may be passed to relevant financial institutions as required by applicable standards.

bet92 uses cookies and similar technologies to keep the platform working correctly and to understand how players use the site. A cookie is a small text file placed on your device when you visit a website. bet92 uses the following categories of cookies:

• Essential cookies — required for the platform to function. These keep you logged in during your session, remember your language and region preference and ensure the bet slip, deposit flow and game interfaces work correctly. These cannot be disabled.
• Analytics cookies — used to understand which pages are visited most, how players navigate between sections and where errors occur. This data is aggregated and does not personally identify you. It helps us fix problems and improve the betting and casino experience.
• Preference cookies — remember your display settings, last visited sport or game category and other personalisation choices so you do not have to reset them on each visit.

bet92 does not use third-party advertising cookies or allow external ad networks to place tracking pixels on the platform. You can manage cookie preferences through your browser settings, but disabling essential cookies will affect platform functionality.

bet92 does not sell, rent or share your personal data with third parties for their own marketing purposes. Data sharing with external parties is limited to the following strictly necessary situations:

• Payment processors — JazzCash, Easypaisa, Raast, bank networks and card schemes, to complete your PKR deposits and withdrawals.
• Identity verification providers — third-party KYC services used to verify identity documents during the account verification process. These providers are bound by confidentiality obligations.
• Game providers — casino and slot game studios whose products are available on bet92 receive aggregated, non-personally identifiable game play data for technical and operational purposes.
• IT infrastructure providers — cloud hosting, security monitoring and platform infrastructure services used to operate bet92. These providers access data only as needed to deliver their services and under strict data processing agreements.
• Legal and compliance obligations — where required to respond to a lawful request from a relevant authority, or where necessary to investigate suspected fraud or financial crime.

Keeping your personal and financial information secure is a core responsibility that bet92 takes seriously. The following security measures are in place across the platform:

• SSL/TLS encryption — all data transmitted between your device and the bet92 platform is encrypted in transit using industry-standard TLS protocols.
• Encrypted data storage — sensitive data including passwords, identity documents and payment details are stored in encrypted form on secured servers.
• Access controls — access to personal data within the bet92 team is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Two-factor authentication — players are encouraged to enable two-factor authentication (2FA) on their bet92 accounts for an additional layer of login security.
• Ongoing security monitoring — bet92 monitors platform systems for suspicious activity, unauthorised access attempts and unusual account behaviour on a continuous basis.

While bet92 applies robust security practices, no internet-based platform can guarantee absolute security. If you suspect your account has been accessed without your permission, contact bet92 support immediately and change your password from a trusted device.

bet92 retains your personal data for as long as your account is active and for a period after account closure as required for financial record-keeping, fraud investigation and dispute resolution purposes. The general retention periods are as follows:

• Account and identity data — retained for the duration of your account and for five years following account closure.
• Transaction and payment records — retained for five years after account closure for financial and compliance record-keeping.
• Support communications — retained for three years after the conversation is resolved, in case the subject matter is referenced in a later dispute.
• Usage and session data — retained on a rolling six-month basis. Data older than six months is anonymised or deleted.
• IP address logs — retained on a rolling twelve-month basis for security monitoring purposes.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be associated with you. You may request early deletion of certain data types by contacting our support team, subject to our legal and compliance obligations to retain specific records.

As a bet92 player, you have the following rights over the personal information we hold about you. To exercise any of these rights, contact our support team through live chat or by email. We will respond to your request within a reasonable timeframe and confirm the action taken:

• Right to access — you can request a copy of the personal data bet92 holds about your account, including your registration details, transaction history and support records.
• Right to correction — if any of your personal details on bet92 are inaccurate or out of date, you have the right to request that they be corrected. Some corrections — such as name changes — may require supporting documentation.
• Right to deletion — you may request that bet92 delete your personal data. This right is subject to our legal obligation to retain certain financial and compliance records. Where full deletion is not immediately possible, we will explain what data must be retained and why, and confirm what has been deleted.
• Right to restrict processing — you can ask bet92 to stop using your data for specific purposes, such as marketing communications, while a dispute or correction request is being resolved.
• Right to withdraw consent — where you have previously given consent for a specific use of your data (such as marketing emails), you can withdraw that consent at any time from your account settings or by contacting support.

bet92 is strictly for adults aged 18 and above. The platform does not knowingly collect personal information from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use the platform in any way.

Where bet92 discovers that a player under the age of 18 has registered an account, the account will be immediately closed, all associated data will be flagged for deletion in line with our retention obligations, and any deposited funds will be returned to the original payment source where possible.

If you are a parent or guardian and believe a minor has created an account on bet92, please contact our support team immediately with the relevant account details so we can take appropriate action without delay.

bet92 may update this Privacy Policy from time to time to reflect changes in platform features, payment methods, data handling practices or applicable standards. When updates are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes — particularly those that affect how your data is used or shared — bet92 will notify registered players by email or through a notification on the platform. It is your responsibility to review this policy periodically. Continued use of bet92 after any update constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise a data right or have a concern about how your personal information is being handled, please get in touch with the bet92 support team:

• Live Chat — available 24/7 from within your bet92 account once logged in. The fastest way to reach us.
• Email — [email protected]. For data requests, use the subject line "Privacy / Data Request" and include your registered email address and the nature of your query. We respond within 24 hours on business days.

All privacy and data queries are handled by a dedicated team member, not an automated system. You will receive a clear, specific response in plain Pakistan English, not a generic template reply.